PLAY Class Policies
Online Registration: We are requesting that students pre-register for all classes. Online registration will be available 7 days prior to each class. You can register through the studio’s website or by using the PLAY app.
Adjusted Class Times: All 75-minute classes will now be 60 minutes and some class start times will be adjusted by 15 minutes. This will allow at least 30 minutes between classes to clean. Please be sure to double-check the schedule online!
Adjusted Class Sizes: Class sizes will be limited to maintain a minimum of 6 ft distance.
Late-Cancellation and No-Show Policy: You can cancel your class online or from your app up to 12 hours before class to avoid losing the class or being charged a Late-Cancellation or No-Show fee. Please note that we do not accept phone or email cancellations. Any member who cancels a class less than 12 hours beforehand will be charged a $10 Late-Cancellation fee. A No-Show fee occurs when you are signed up for a class and, you guessed it, do not show up or cancel beforehand. The No-Show fee is $20. Any class cards or single class passes will be forfeited if you do not cancel prior to 12 hours before the start of class. Additionally, you will be charged the appropriate fees. We donate all proceeds from the Late-Cancellation and No-Show fees to our charity of the month. Sorry, no exceptions.
Late Arrival: For the benefit of teachers and students alike, we do not allow entry into class once it has started.