Updated Policies and Information (12/14/21)
As you likely know, yesterday the State announced that it will be reinstating a 2-Month Indoor Mask Mandate for all Californians, regardless of vaccination status, from December 15th, 2021 – February 15th, 2022. While we know this isn’t the most fun news, we are being optimistic & we appreciate everyone’s patience, adaptability, and compliance in keeping our entire community safe & healthy. We’ve been through this before, and are so grateful to have such a loving and kind community to push through with again! With that, please read our newly reinforced mask policy below to learn about how this will affect In-Person Studio Classes at PLAY:
• All PLAY Students, Staff, and Patrons must be wearing a mask upon entering the studio.
• Masks must be worn in all common areas of the studio, including the lobby before and after class.
• Once Students and Staff are distanced on their mat and ready to practice, masks may be removed for the duration of the class (while it is recommended to be worn throughout).
• We will be temporarily pausing Instructor Hands-On Adjustments in all classes to promote social distancing during the mask mandate.
• Once the class has ended, masks must be worn to return props and exit the studio.
Again, we sincerely appreciate everyone’s understanding, positivity, and support while we all practice safely through this next month together.
With So Much Gratitude,
The PLAY Family
PLAY Wellness is now offering limited walk-in spots for all heated classes beginning 5/12/2021
Everyone’s health and safety is our top priority. Below are the new policies for Online Registration that will be put in place, which go beyond mandated state and local requirements. We appreciate your patience and support as we roll out our new studio protocols!
Questions Before Entering: All students will be asked the following questions before entering the studio:
Online Registration: We are requesting that students pre-register for all classes. Online registration will be available 7 days prior to each class. You can register through the studio’s website or by using the PLAY app.
Adjusted Class Times: All 75-minute classes will now be 60 minutes and some class start times will be adjusted by 15 minutes. This will allow at least 30 minutes between classes to clean. Please be sure to double-check the schedule online!
Adjusted Class Sizes: Class sizes will be limited to maintain a minimum of 6 ft distance
Late-Cancellation and No-Show Policy: You can cancel your class online or from your app up to 2 hours before class to avoid losing the class or being charged a Late-Cancellation or No-Show fee. Please note that we do not accept phone or email cancellations. Any member who cancels a class less than 2 hours beforehand will be charged a $10 Late-Cancellation fee. A No-Show fee occurs when you are signed up for a class and, you guessed it, do not show up or cancel beforehand. The No-Show fee is $10. Any class cards or single class passes will be forfeited if you do not cancel prior to 2 hours before the start of class. Additionally, you will be charged the appropriate fees. We donate all proceeds from the Late-Cancellation and No-Show fees to our charity of the month. Sorry, no exceptions.
Late Arrival: For the benefit of teachers and students alike, we do not allow entry into class once it has started.
Extended Package Expiration Dates: All packages have been extended by the 3 months the studio was closed.
LIVESTREAM Classes: LIVESTREAM classes will continue to be offered. These virtual classes will be listed on our schedule, so if you are not comfortable coming into the studio yet or unable to get into a class, you will have another option. LIVESTREAM classes are included in our unlimited membership packages. They can also be purchased as a drop-in, 8 class pass or through our LIVESTREAM unlimited membership pass.
You may cancel any time with a 14-day notice. Otherwise you are able to cancel “effective now” with a $50 fee.
As a PLAY Auto-Debit member, you may suspend your membership with 15 day notice. The 1st suspension (up to 1 month) is complementary. The second suspension (any length of time) is $15 for up to one month and the third (any length of time) is $25 for up to one month. Unfortunately, we are unable to suspend memberships beyond 3 times (3 months).
We only accept email requests to pause or cancel a membership. No verbal/phone requests will be accepted. Please submit your request through the contact form, or send us an email to email@example.com.