FAQ with Peace Love and Yoga (PLAY)
Will PLAY offer a contact-free experience?
Teachers only use verbal assists in class. You will bring your own mat, and towel as mat and towel rentals are on hold for the time being.
How will PLAY clean the studio?
We stringently sanitize all studio surfaces with hospital-grade disinfectants. Our team thoroughly disinfects all doorknobs and light switches between every class. When the studio is closed, we have daily cleaners working to keep the community areas and studios clean. Additionally, a cleaning crew is brought in weekly to deep clean the entirety of the studio.
How will PLAY enforce distance inside the studios? All classes must be reserved in advance to limit studio and class capacity, there are no walk-ins at this time. Mat markers will be placed inside the practice studios to guide your mat placement and ensure at least 6 1/2 feet of space between you and your fellow yogis.
Will students be required to practice in face masks? No. Face masks are required before and after class for everyone inside the studio. Please arrive and leave wearing your mask. Once at your designated mat space, inside the studio, your mask can be removed.
Will you limit class sizes? Yes, class capacity will be limited and mat markers will be in place to ensure students have the recommended 6 feet of space on all sides of your mat. Please be prepared to bring your own mat and towel.
Will you contact me if someone with COVID-19 was in the studio? If we become aware of a reported case of COVID-19 in the studio and you had potential contact with the individual, we will notify you within 24 hours. In addition, we will take all safety precautions to deep clean and disinfect the studio before reopening for classes.
Do I need a reservation? Yes, you’ll need to reserve your spot from the schedule before coming to class. You can use the PLAY website (www.peaceloveandyoga.com) or the Peace Love and Yoga Studio App. No walk-ins are allowed at this time.
When should I make a reservation? You can book up to 7 days out on the schedule. You can make a reservation for up to 2 hours before class starts.
How do I make a class reservation? To reserve a class, visit the schedule on our website or PLAY app. Sign in to your account. If this is your first time signing in, create your account using the same email address you used on your first studio visit. Make sure you’re opted in to receive email and text updates for your reservation.
What is your cancellation policy? To open up space for your fellow yogis, we require that you cancel 12 hours or more before class starts, no exceptions. A $10 late cancel fee and $20 no show fee will be charged to your credit card on file. Reservations made within 2 hours of the scheduled start of class cannot be canceled without incurring a late cancel/no show fee/loss of class.
How do I cancel or confirm my reservation? When confirming a reservation from a waitlist, please either reply to the text or email notification that you received to notify you of your spot. To cancel a reservation, please log in to your PLAY app, or your account on our website and click cancel next to your reservation.
Is there a waitlist? Yes, when a class is full, we can hold 5 spots on the waitlist. If you are moved from the waitlist into class, you will receive an email or text confirming your reservation. Make sure you’re opted in to receive email and text updates for your reservation. If you have not received an email or text confirming a change in status from waitlist to having a reservation, you may not attend the class.
Why can’t I make a reservation on the website or APP? If you do not see a sign-up button next to the scheduled class time, that means both the waitlist and class are full.