Updated Policies and Information
Everyone’s health and safety is our top priority. Below are the new policies for Online Registration that will be put in place, which go beyond mandated state and local requirements. We appreciate your patience and support as we roll out our new studio protocols!
Questions Before Entering: All students will be asked the following questions before entering the studio:
Online Registration: We are requesting that students pre-register for all classes. Online registration will be available 7 days prior to each class. You can register through the studio’s website or by using the PLAY app.
Adjusted Class Times: All 75-minute classes will now be 60 minutes and some class start times will be adjusted by 15 minutes. This will allow at least 30 minutes between classes to clean. Please be sure to double-check the schedule online!
Adjusted Class Sizes: Class sizes will be limited to maintain a minimum of 6 ft distance. Studios One and Two will offer 10 and 6 spots respectively. Depending upon demand we are also looking to add new classes to the schedule so everyone has a chance to practice.
Late-Cancellation and No-Show Policy: You can cancel your class online or from your app up to 2 hours before class to avoid losing the class or being charged a Late-Cancellation or No-Show fee. Please note that we do not accept phone or email cancellations. Any member who cancels a class less than 2 hours beforehand will be charged a $5 Late-Cancellation fee. A No-Show fee occurs when you are signed up for a class and, you guessed it, do not show up or cancel beforehand. The No-Show fee is $20. Any class cards or single class passes will be forfeited if you do not cancel prior to 2 hours before the start of class. However, you will not be charged any fees. We donate all proceeds from the Late-Cancellation and No-Show fees to our charity of the month. Sorry, no exceptions.
Late Arrival: For the benefit of teachers and students alike, we do not allow entry into class once it has started.
Extended Package Expiration Dates: All packages have been extended by the 3 months the studio was closed.
LIVESTREAM Classes: LIVESTREAM classes will continue to be offered. These virtual classes will be listed on our schedule, so if you are not comfortable coming into the studio yet or unable to get into a class, you will have another option. LIVESTREAM classes are included in our unlimited membership packages. They can also be purchased as a drop-in, 8 class pass or through our LIVESTREAM unlimited membership pass.